One and a half months and my express shipment has still not been delivered

<p>The shipment left Hong Kong on 5th of June 2016. The very first time UPS even contacted me to pay the customs charges was on 1st of July 2016. More than 3 weeks had passed. I was told a customs invoice would be emailed to me shortly. 3 days later I enquired again as there was still no invoice. Eventually on 11th of July 2016 the invoice was finally emailed to me. The customs invoice was dated by customs from 13th of June 2016. I paid the R6474.59 immediately and sent proof of payment via my bank. Two days later I enquired again as to what is happening with the parcel and was asked to send proof of payment, which I forwarded immediately. This whole email threat includes 3 people by the way. Today, 13th of July 2016 I get a call from someone at UPS asking me for a commercial invoice and proof of payment for the same shipment. I then sent him the proof of payment. The invoice is obviously completely redundant as that's attached to the parcel and by which means the customs amount was calculated. Either way, I enquired yet again to find out when my shipment will be delivered. I then get told it will only be realeased from the warehouse on Friday, but do not get told a delivery date.</p> <p>Basically as of now I have waited more than a month for an express shipment that was supposed to take 3-5 working days and yet it takes another 5 working days to release my shipment from the warehouse after I made payment? That is so absolutely unacceptable and unprofessional and at no point did anyone offer an apology or an explanation. </p> <p>We have just opened our UPS account to use as an alternative to FedEx. Thanks very much, but I will stick with FedEx. They may be a little more pricy, but I'd rather pay more and have an efficient and speedy service than having the speed of post office shipping!!!</p>