sM
sadia M
1 reviews | Active since May 2023
27 Oct 2025, 14:26
No service from UPS!
My package arrived in SA on the 24/10. Delivery date stated 28/10. I followed up today with UPS to find out why is there now no delivery date and no movement since the 24/10 only to be told that my package has been detained by port health. I asked how long would it take for my package to be released? I was told normal time is 4-5 days but because they have a back log it could be longer. You would think that since UPS is the clearing agent they would at least follow up and keep me updated. But this is not the case. UPS advises I must just wait now and see what happens and they have done what they could!
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Replies (2)
United Parcel Services's replyOfficial
27 Oct 2025, 14:45 Hi Sadia,
Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused. We understand how stressful it can be to have your package held at port health without clear updates.
While UPS acts as the clearing agent, delays can sometimes occur due to backlogs or regulatory checks, which unfortunately are outside of our immediate control. We do, however, appreciate your feedback regarding communication, and we will work on improving how we keep our clients informed in such situations.
We recommend monitoring your tracking updates closely, and please don’t hesitate to reach out to our customer service team if you’d like us to assist in any way to follow up on your shipment.
Thank you for your patience and understanding.
— The UPS Team
Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused. We understand how stressful it can be to have your package held at port health without clear updates.
While UPS acts as the clearing agent, delays can sometimes occur due to backlogs or regulatory checks, which unfortunately are outside of our immediate control. We do, however, appreciate your feedback regarding communication, and we will work on improving how we keep our clients informed in such situations.
We recommend monitoring your tracking updates closely, and please don’t hesitate to reach out to our customer service team if you’d like us to assist in any way to follow up on your shipment.
Thank you for your patience and understanding.
— The UPS Team
United Parcel Services's reply27 Oct 2025, 14:45
Official
Hi Sadia,
Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused. We understand how stressful it can be to have your package held at port health without clear updates.
While UPS acts as the clearing agent, delays can sometimes occur due to backlogs or regulatory checks, which unfortunately are outside of our immediate control. We do, however, appreciate your feedback regarding communication, and we will work on improving how we keep our clients informed in such situations.
We recommend monitoring your tracking updates closely, and please don’t hesitate to reach out to our customer service team if you’d like us to assist in any way to follow up on your shipment.
Thank you for your patience and understanding.
— The UPS Team
Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused. We understand how stressful it can be to have your package held at port health without clear updates.
While UPS acts as the clearing agent, delays can sometimes occur due to backlogs or regulatory checks, which unfortunately are outside of our immediate control. We do, however, appreciate your feedback regarding communication, and we will work on improving how we keep our clients informed in such situations.
We recommend monitoring your tracking updates closely, and please don’t hesitate to reach out to our customer service team if you’d like us to assist in any way to follow up on your shipment.
Thank you for your patience and understanding.
— The UPS Team
sM
sadia M's updateReviewer Update
27 Oct 2025, 14:52You have just proved my point! No service from UPS and I must continue contacting you for updates. The only update on your website states every day that my package is scanned in Kempton Park. Nothing about it being detained! Improve your service UPS. You are not my chosen logistics company.
sM
sadia M's update27 Oct 2025, 14:52
Reviewer Update
You have just proved my point! No service from UPS and I must continue contacting you for updates. The only update on your website states every day that my package is scanned in Kempton Park. Nothing about it being detained! Improve your service UPS. You are not my chosen logistics company.