No One is Helping

We had an issue with a package being stopped by customs. Our supplier was in a rush and forgot to put in all the invoices. This has been going on for almost 2 weeks now and we have sent all the relative documents and our supplier has sent letters explaining the situation but no one at UPS seems to be assisting us with this. I call the person who handles these sort of issues but they are never in and never returns my calls. Got hold of her once and I sent all the docs she requested.

I have emailed other staff and no one replies to any of my emails to resolve this. Seems like the rumours floating around that UPS SA is going under is true.