dS
derrick S
1 reviews | Active since Apr 2021
20 Apr 2021, 07:14
NO CUSTOMER SERVICE
Sending a parcel from South Africa to Germany, scheduled pick up was missed, I called to reschedule after they didnt bother, parcel been sitting in Germany for over a month, neither myself nor recipient had any communication from UPS, emails went unanswered. Finally tracked down a supervisor, she had a customer service agent cll me to tell me they dont know why they havent called me to notify me that parcel is awaiting a document. Terrible service, will not rush to use them again.
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Replies (2)dS
derrick S's updateReviewer Update
20 Apr 2021, 08:32Why would I not be updated that this was delivered????
dS
derrick S's update20 Apr 2021, 08:32
Reviewer Update
Why would I not be updated that this was delivered????
dS
derrick S's updateReviewer Update
20 Apr 2021, 08:37Why would your representative say I would get a refund and have y parcel received and nothing since then?
dS
derrick S's update20 Apr 2021, 08:37
Reviewer Update
Why would your representative say I would get a refund and have y parcel received and nothing since then?