No communication

A package arrived for me from Hong Kong, there was a hold up at Customs and it was dealt with the UPS customs team. The package was released on the 6h November 2017.

After the package was cleared from customs, there has been no follow up.

I have e-mailed the customs team (Carolene) on the 7th and 8th November with no response.

E-mailed customer services (Maverick Mngadi) on the 10th November, with no resolution, only them forwarding the mail to UPS recipients that don't reply.

Phoned customer services on the 14th November, with only a promise they will e-mail the finance department.

Attempted to phone three times on the 15th November 2017, with no answer.

The worst customer experience. I have instructed my agent in Hong Kong to stop using UPS, even though they are cheaper than DHL. I would rather pay a premium for DHL and know I will get my shipment in reasonable time and good communication.