No backup service for lost parcels by UPS

After paying VAT and Import duties in November 2024, I was notified the following day that the parcel was missing. Trying to get back my money which I paid to UPS for a service is an impossible task. VAT was paid by UPS for the total amount and not by me as an individual but apparently I now have to accept the loss of VAT and UPS, Kempton Park has now submitted a claim for the duties with another 30 working day wait and I may not even get that back. NEVER will I ever suggest to anyone to use UPS as a courier service.