Never use UPS

I bought 2 projectors from a company in Hong Kong and I experienced the best service from them, until my package landed in South Africa and I had to deal with UPS. I had to contact them to find out the parcel landed in South Africa and immediately they send me the invoice to pay which I did. After numerous emails to jackmakgotho and jsibanyoni was also cc'd, I had no reply to them. My last email to jack was on the 6th almost a week later I got a call from Imoleko to say that because my package is less then R***.00 i need to pay customs penalties. Is there no communication between courier companies. Again I requested someone in Management to give me a call to no avail. Then I requested the final invoice which i received on the 12th and paid the same day the difference. - The copy were send to 4 people where we have read receipts on some of them but again i got a phone call to say it wasnt received. I had to resend it again. This was on the 14th today I had to call again just to hear that finance need to confirm payment and then it will be send to Customs. What is wrong should we as consumers just be content with this type of customer service?