Never seen such incompetence in the courier indust

UNISA sent a parcel ref 1ZE5183A*** on the 26th January believe it or not UPS agent in Zim is still trying to deliver that parcel to my home address. This agent has the habit of updating the tracking system with lies like, trying to get hold of recipient, to get directions from recipient, failed to deliver recipient not available. All lies if you ask me i have raised it up with them but it looks like even the management are no better. I raise the issue with a certain Mr Nyakutetwa, a week has lapsed when i call for an update(not him calling), he puts me through to another lady who says they are still trying to get the parcel to me. Whatever happened to customer care? As a service industry do they not rely more on a good reputation than anything else? Not this local agent, no, no... They know they have \guaranteed\" business from UNISA so they can perform or not perform at all, they forget that we pay UNISA for their services so indirectly we are paying them. I hope i will get the kind of a response that a customer expects from raising my issue here. Even if they had given those marathon runners the parcel am sure it would have been on my doorstep in 2weeks! UPS Harare!!!"