NEVER, EVER USE UPS TO COURIER YOUR PACKAGES

Package received: Damaged totally - Macbook Pro, clearly indicated as fragile arrives with the screen totally crashed in. The process for claims is terrible! Not only do you have to beg for communication, there is absolutely no transparency in the process. This is the last response I received (this on my request to be given the dispute process):

Dear Dr, The dispute was raised with my colleagues, they are still rejecting your claim due to insufficient packaging. Regards Linda Erasmus

UPS SCS South Africa (Pty) Ltd ISRG Department 33 Brussels Road, Aeroport, Spartan, Ext 2 Isando, South Africa Tel: +27 11 ********** **********

And that would be that. Regardless of communication, insurance taken on the package, declaration that it is a laptop (my own and yet I was still expected to pay import duties probably due to lack of paperwork provided by them).

WORST EVER.