TO
Thomas O
1 reviews | Active since Apr 2013
02 Feb 2021, 08:15
My advice: NEVER use UPS
Worst courier in the world. Package sent from UK on 13 January 2021@ 3 day delivery rate. Today is 2 February 2021, three weeks later, and the package has not even been dispatched yet from UPS in the UK. I spent three hours on hold with UPS in UK last week, still did not manage to speak to a real person. Service from UPS in SA even worse, I queried with them a week ago, still no definite answer about what the problem is, despite about 10 pone calls. Their standard reply: oh we'll have to send an email enquiry. I have even tried calling UPS in the USA, but all their overseas "call centres" are all just machines. Clearly nobody in charge of this useless operation. My advice: NEVER use UPS
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Thomas O's updateReviewer Update
07 Feb 2021, 08:15United Parcel Services's reply:05 Feb 2021, 11:08
Dear Thomas,
We do apologies for any inconvenienced caused.
There are delays coming out of the UK currently. The UK have made major changes that are impacting our industry.
We thank you for your patience and understanding in this matter.
Kind Regards,
Tanya Deonarain
Dear Tanya
Your colleague Lindiwe sent me the same lame message via email after I contacted her on 27 January. At what point does this generic reply end? I certainly have no more patience and understanding since the package is now nearly 4 weeks with UPS and still has not left the UK. On 1 February I asked Lindiwe and Meagan to escalate to UPS management, including to you. I tried to phone you but there is no reply. At what point do you think you will actually do something about getting the package delivered?
Dear Thomas,
We do apologies for any inconvenienced caused.
There are delays coming out of the UK currently. The UK have made major changes that are impacting our industry.
We thank you for your patience and understanding in this matter.
Kind Regards,
Tanya Deonarain
Dear Tanya
Your colleague Lindiwe sent me the same lame message via email after I contacted her on 27 January. At what point does this generic reply end? I certainly have no more patience and understanding since the package is now nearly 4 weeks with UPS and still has not left the UK. On 1 February I asked Lindiwe and Meagan to escalate to UPS management, including to you. I tried to phone you but there is no reply. At what point do you think you will actually do something about getting the package delivered?
TO
Thomas O's update07 Feb 2021, 08:15
Reviewer Update
United Parcel Services's reply:05 Feb 2021, 11:08
Dear Thomas,
We do apologies for any inconvenienced caused.
There are delays coming out of the UK currently. The UK have made major changes that are impacting our industry.
We thank you for your patience and understanding in this matter.
Kind Regards,
Tanya Deonarain
Dear Tanya
Your colleague Lindiwe sent me the same lame message via email after I contacted her on 27 January. At what point does this generic reply end? I certainly have no more patience and understanding since the package is now nearly 4 weeks with UPS and still has not left the UK. On 1 February I asked Lindiwe and Meagan to escalate to UPS management, including to you. I tried to phone you but there is no reply. At what point do you think you will actually do something about getting the package delivered?
Dear Thomas,
We do apologies for any inconvenienced caused.
There are delays coming out of the UK currently. The UK have made major changes that are impacting our industry.
We thank you for your patience and understanding in this matter.
Kind Regards,
Tanya Deonarain
Dear Tanya
Your colleague Lindiwe sent me the same lame message via email after I contacted her on 27 January. At what point does this generic reply end? I certainly have no more patience and understanding since the package is now nearly 4 weeks with UPS and still has not left the UK. On 1 February I asked Lindiwe and Meagan to escalate to UPS management, including to you. I tried to phone you but there is no reply. At what point do you think you will actually do something about getting the package delivered?