Lost parcel

<p>In March 2016 a parcel (value of R77 500.00) was send from the UK to us in South Africa through UPS couriers. On the 4th of May 2016 I was informed by my supplier that this parcel was held in customs for clearing instructions. I contacted UPS several times to find out what the held up was, but no reply until the 27th of July 2016. After several correspondence on the 29th of Sept 2016 I received the invoice (number: W41937) for VAT and duties of R11 527.56. I emmiedately paid this amount over an on the 28th of Sept 2016 I recieved an email stating that the parcel was releaed by customs. From then on we enquired weekly and the response was always the same that the matter was at there OPS department. On the 14th of December 2016 we where informed telephonically that they do not have the parcel and take no responsibility for this.</p>