*********** UPS-SA!

Ordered an item online. The seller made use of UPS for delivery to SA. Received a phone call from a 'Michelle' at UPS-SA on 05/11/2020 - import duties payable. Received the relevant documentation and amount payable from a 'Portia Makhanye' and made payment all on 05/11/2020. Wrote back on both 12 & 13/11/2020 to enquire about the status of the shipment - NO RESPONSE!! Did the same today - finally received a response from a 'Lebo' informing me that the package was delivered on 11/11/2020. Another e-mail enquiring WHERE the package was delivered to - to an address in Pretoria (800kms from me!!), signed for by a 'Judith'. Send back an email with the documentation which clearly indicates MY ADDRESS - no response at all. The UPS-SA telephone number *** /080PICKUPS) doesn't work either!! No indication on their website either concerning claims, etc. or how one would be compensated for a total lack of incompetence from UPS-SA!!