*********** and lack of empathy.

UPS received my parcel from USA and when it arrived in South Africa they gave it to subcontractor (Globeflight ) to deliver . Globeflight decided to change my name and surname and replace with another person's on their own waybill they created.Globefligt then tried to deliver to this new person of their choice whom they had created but they could not find this person. When they could not find this person they then called me and said they would rectify their error and deliver on Wednesday only to repeat same mistake again to print another waybill with incorrect name and surname and they delivered to this wrong person whose name they had put on their waybill. The call centre agent at UPS did not want to listen to me instead she said she wants to sent me proof that it was delivered even though it was not delivered to me.Yes it was delivered but to a wrong person !!!!! You do not fix that by printing proof of delivery !!!!!