Incompetence of the highest order

Last week I wrote a review concerning UPS and their non-existent service levels and to be expected they can't even be bothered to respond as I note they selectively respond on this portal. I'm still awaiting delivery of my package which has been sitting at UPS premises, Kempton Park since late October 2025. The world class IT systems they using simply states on a daily basis: Warehouse Scan Kempton Park, South Africa. When I followed up a week earlier I was informed the consignment was detained by "Port Health" for examination purposes. While I appreciate this is beyond UPS's direct control it would be nice if the customer was kept in the loop with progress of any shipment detention and examinations. For a Multi-Billon US Dollar company did you acquire your ICT platforms at Dragon City ? Then when you phone them they claim it takes 4-5 days to secure release of the consignment and "it may take longer as we dealing with a backlog". This is all fair and well, but why must I as the client have to keep chasing them round the block for answers / updates ?