1 reviews | Active since Mar 2024
Incompetence and terrible customer service!
I received notification of a parcel coming from the UK to South Africa - Cape Town. The parcel left the UK on the 5.04.2024 and has since been in the Jhb Kempton Warehouse. This parcel is a personal use second hand item, I have been passed on from agent to agent multiple times and getting different information from each. I have given all requirements to them and now provided a ITAC permit which allows the import of personal goods without the costs. Today I received notification that my costs have doubled from the original "cost quote"
This is ridiculous as I should not be paying fees - please can someone contact me as it is very difficult to contact UPS as the phone just rings and it takes days to get a email response and will be from someone new to the case....
Talking to someone really helped and was able to rectify the issue. Shipment was out for delivery almost immediately after the issue had been resolved.
Although I had a bad experience dealing with the call center - my experience with management and how they approached and resolved the issue was exceptional.
Thank you UPS.
Talking to someone really helped and was able to rectify the issue. Shipment was out for delivery almost immediately after the issue had been resolved.
Although I had a bad experience dealing with the call center - my experience with management and how they approached and resolved the issue was exceptional.
Thank you UPS.