1 reviews | Active since Sept 2017
I need my parcel as in yesterday
I ordered a watch from Daniel Wellington on the 10th of June 2025 I was then advised that it would be delivered on the 17th of June 2025, on the 16th of June 2025 I received an email from UPS notifying me that my parcel would arrive the next day. To my surprise I still haven’t received my parcel til this day, I decided to send an email today (19th of June 2025) to follow up on my delivery and a customer service representative by the name of Cebisile Mbatha rep**** saying “Kindly note your shipment is out for delivery with our sub-contractor and drivers remain on route from 08h00-17h00.” But it is 19:42 now I haven’t received any form of communication regarding any delays or anything of that sort. What game are they honestly trying to play???
Thank you for your message, and we sincerely apologize for the inconvenience and confusion surrounding your delivery.
We understand how frustrating it must have been to expect your parcel on the 17th of June, only to experience a delay with little to no communication. While our customer service representative did confirm that the parcel was out for delivery on the 19th of June, we acknowledge that the lack of timely updates was unacceptable.
Please be advised that your shipment was successfully delivered. We regret that this did not meet the original expected delivery date and will certainly be investigating the service breakdown on our side, especially regarding subcontractor communication and client notification.
Your feedback is extremely valuable and will be used to improve our processes going forward. Should you require any further assistance or clarity, please do not hesitate to reach out directly.
Kind regards,
Customer Service – UPS South Africa
Thank you for your message, and we sincerely apologize for the inconvenience and confusion surrounding your delivery.
We understand how frustrating it must have been to expect your parcel on the 17th of June, only to experience a delay with little to no communication. While our customer service representative did confirm that the parcel was out for delivery on the 19th of June, we acknowledge that the lack of timely updates was unacceptable.
Please be advised that your shipment was successfully delivered. We regret that this did not meet the original expected delivery date and will certainly be investigating the service breakdown on our side, especially regarding subcontractor communication and client notification.
Your feedback is extremely valuable and will be used to improve our processes going forward. Should you require any further assistance or clarity, please do not hesitate to reach out directly.
Kind regards,
Customer Service – UPS South Africa