I just want my package!

On July 6 2020, a friend sent me a package from Georgetown, KY in the USA via UPS. at a cost of $170 (yes, R3000!!) because we did not want to use normal post. Package arrived July 12 2020 at UPS Kempton Park. July 15 2020 I got a phone call regarding the tax and duties. Duly paid the R797.05 on July 16 2020.

Four days later I phoned, eventually got told I now need an ITAC permit. Went through the process and got the ITAC permit. Another week passes, and on July 29 2020 I eventually get hold of someone telling me the tariff code is incorrect. Back to ITAC, who sent me a amended permit the same day. For the record, the ITAC people were very helpful!

Great!...well not really..it's now August 6 2020 (a month after it was shipped), and the package status says "Your package is being held for payment of duty and tax." I paid the duties and tax THREE WEEKS AGO!! I tried politely as possible to speak to the call-center, who just puts me through to a number that never gets answered. Phoned reception (the receptionist is very friendly; compliments to her!), who tried in vein to find someone to help me. After 7 minutes of elevator music I gave up.

Please, can someone from UPS respond and just help me get my package?