How UPS is so inefficient in South Africa

This is the NEW South Africa. UPS received a parcel for me on 19 December 2017 which got held up for inspection. I contacted UPS on Tuesday 27th December to esquire where the Parcel was and got told that there was a bill to be paid which I immediately did in the hope that the delivery would be made the next day. UPS confirmed that the payment had been received. NOTHING HAPPENED. I phoned yesterday, Thursday to find out what was going on with the delivery and told that the delivery address was incorrect and they could not contact me. The agent I spoke to still asked me is the delivery address was correct and I confirmed that it was. NOTHING HAPPENED. This morning Friday, I checked on the progress and was told that the parcel was still there as there was NO delivery address on the parcel. The agent I spoke with still asked me if the delivery address was correct that they had and and I once again confirmed that it was the correct address. I was promised that the shipment would be sent today on the 11 am run and be delivered by 4 pm today. On checking that the parcel has been dispatched I am once again told that the shipment is still with them as the delivery address was incorrect. Let me be quite clear on this. The shipment is a expensive box of Chocolates sent from the UK. I have the suspicion that whoever opened the box for inspection has HELPED THEMSELVES. This IS The New South Africa. In the mean time, I have paid what was expected of me and have been ****** of my money by UPS. I WILL NEVER USE THE SERVICES OF UPS OR RECOMMEND THEM TO ANYONE EVER.