Horrible Service

What a horrible experience I’ve had with UPS. My parcel was supposed to be delivered by end of day on the 05th of December, at 18:45 I got a status update on my delivery via email saying that my parcel will be rescheduled for another day because the driver had mechanical issues. No communication whatsoever from the company during the day to at least let me know.

In the morning of the 6th of December I check my status and it once again says it’s out for delivery. I called in and spoke to a lady just to make sure it will be delivered and for her to give me a rough estimate of when to expect the delivery, they tried to call the driver but he wasn’t picking up. She assured me that she will ask the driver to call me so that I know what time to expect him, he didn't.

At 14:23 I check my status update and it says at 14:17 driver attempted delivery, which is not true because I was home the whole day and I received no missed calls. I quickly call in and I tell the guy and he says he will call the driver he is still in the area and he will come back and deliver my parcel.

I call back after 30munutes to find out if they got hold of the driver, I spoke to Tinyiko who was not even willing to listen to what I’m saying. She tells me that the driver will deliver on the next business day, which is now on the 9th. I tell her that they said he would come back and deliver, only then does she listen and tells me that they did call the driver and he says he was already out of the area so he can’t come back. I don’t understand how the driver leaves the area in less than 5 minutes of when I made the call and when he “attempted” delivery.

I asked Tinyiko to speak to one of the supervisors or managers available and she says he’s not available he will only be available after an hour. Also I don’t understand how there is only one supervisor or manager available for escalations? The manager’s name is Gabriel, I am yet to hear from him.

What a horrible horrible experience I’ve had with them and no willingness to keep in contact with me or to assist me in my frustrations. Very poor service from UPS