HORRIBLE SERVICE

<p>This is not acceptable..... First UPS did not inform me about the customs documents that were requested by the local customs. I had to call them over and over again before they told me what was due. As that was not enough...the parcel was dispatched as per the tracking detail. I was however shocked by the lies which UPS writes on the tracking so as to make exuses for not delivering on time. First, it was written that The receiver's location was damaged by fire. We're attempting to determine an alternate delivery address. This is a lie that is unimaginable from a company like UPS. Then they wen on to write that The driver was unable to collect funds on the first delivery attempt. A second attempt will be made. This again is a lie... no one ever called me and secondly, no one can access where I stay without calling the intercom at the gate and clearing security. Who did they call when they attempted to come to where I stay. I just cant belive this for sure. This is totally un acceptable and this is taking your customers for granted. </p>