OS
Onwaba S
1 reviews | Active since Oct 2024
13 Aug 2025, 08:15
horrible service
Horrible service !! Agent i spoke to is also a ****, she said my order is out for delivery when it was actually lost or lost and I waited for it to be delivered !! My package status now is on claim issued why?
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United Parcel Services's replyOfficial
27 Aug 2025, 16:33Hello Onwaba,
We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. It’s never our intention for a package to go missing or for communication to be unclear.
Regarding your package, once a “Claim Issued” status appears, it means the matter is being actively investigated to resolve the situation. We take all claims seriously and are working to provide a resolution as quickly as possible.
Please contact our customer care team directly so we can assist you with updates and ensure your issue is addressed promptly.
We appreciate your patience and understanding as we work to resolve this.
Warm regards,
UPS Customer Care
We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. It’s never our intention for a package to go missing or for communication to be unclear.
Regarding your package, once a “Claim Issued” status appears, it means the matter is being actively investigated to resolve the situation. We take all claims seriously and are working to provide a resolution as quickly as possible.
Please contact our customer care team directly so we can assist you with updates and ensure your issue is addressed promptly.
We appreciate your patience and understanding as we work to resolve this.
Warm regards,
UPS Customer Care
United Parcel Services's reply27 Aug 2025, 16:33
Official
Hello Onwaba,
We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. It’s never our intention for a package to go missing or for communication to be unclear.
Regarding your package, once a “Claim Issued” status appears, it means the matter is being actively investigated to resolve the situation. We take all claims seriously and are working to provide a resolution as quickly as possible.
Please contact our customer care team directly so we can assist you with updates and ensure your issue is addressed promptly.
We appreciate your patience and understanding as we work to resolve this.
Warm regards,
UPS Customer Care
We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. It’s never our intention for a package to go missing or for communication to be unclear.
Regarding your package, once a “Claim Issued” status appears, it means the matter is being actively investigated to resolve the situation. We take all claims seriously and are working to provide a resolution as quickly as possible.
Please contact our customer care team directly so we can assist you with updates and ensure your issue is addressed promptly.
We appreciate your patience and understanding as we work to resolve this.
Warm regards,
UPS Customer Care