Horrible is an understatement

. Not only was I ****med but am now struggling with getting my refund back.

My partner bought me an iPhone 17pro and had it couriered using the UPS GERMANY and paid for the UPS Express Plus service since he is Germany and am in SA.

3weeks later I received a delivery only to receive an orange BRICK inside. 😭😭

After numerous calls and emails via UPS in sa. They gave me a reference number for the refund, which the website doesn’t recognise. Called them again only to be told that we need to contact UPS GERMANY. We have been doing so for a week now but no response.

We are now going to take the legal route because we are being taken for ride.

I don’t know who needs to hear this BUT DONT EVER USE UPS COURIERS.