Horrible dysfunctional company

If it was possible - 10 stars; while there are a few people like Ismael who still work and try; it appears this company is totally broken; 5 weeks still can't deliver one simple package; communication is horrific; with phones engaged, then not answered; emails just lie there for days; Avalon Smith manager of customer services still has not bothered to respond or correct her staff to deliver my package; it is like stuff you the customer - not sure if the entire SA branch is just completely demoralized or pretending to work from home; or what is going on; but it is a serious management problem. I would STRONGLY RECOMMEND unless you want a major headace; AVOID this group at all costs. A pity as the american branch wasn't that bad; but even they were given me wrong information - although responding - not just a ****** you silence - because south africa obviously loaded the wrong information in the system. The staff are not rude when you actually finally do get one of them; so that training worked well; but inefficient, not interested - almost like who cares -- badly managed. IN SHORT DO NOT USE -can you imagine if these were sensitive company or court documents - ... BEWARE at least shipping to South Africa - USE DHL in my experience, easy, efficient, and same price just about