JT
Johann T
1 reviews | Active since Mar 2009
18 Jan 2023, 19:14
Horribal service
We stay in the Netherlands and send a package (xmas gift) to our parents in SA. This package was sent on the 19Dec2022, and after numerous followups I eventually got a Invoice that need to be paid. This was paid on the 23Dec2022 and the package is still in the warehouse. Phone them 2a week and every time was told they waiting for the money to appear. We should give them 7 days. Send emails with a half an answer. When responding to the mail MAYBE I get an response within 24 hours. How many 7days are there in 1 month.
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Johann T's updateReviewer Update
24 Jan 2023, 14:53Thank you Tanya for responding and sorting the problem. It seems like the problem was with a confirmation from the bank in South Africa to the bank here in Netherlands to release the money, which never happened and I was not informed about it. A big thank you to Tanya that has asked the correct questions and directed to solving the issue.
JT
Johann T's update24 Jan 2023, 14:53
Reviewer Update
Thank you Tanya for responding and sorting the problem. It seems like the problem was with a confirmation from the bank in South Africa to the bank here in Netherlands to release the money, which never happened and I was not informed about it. A big thank you to Tanya that has asked the correct questions and directed to solving the issue.