Horiffic experience

After weeks now- still waiting on my package; and still UPS is not responding to emails- 3 days later, they don't pick up the phone after it remains engadged forever; and when it does ring before closing hours, no answer; and still no package delivered; not to mention the multiple conflicting emails sent out (sometimes 10 saying the same thing); and then of course the status of the package changes from what the broker tells you... - one minute delivered to cpt on route, customs cleared; and the next day 4 emails saying held up by customs who have been paid; all bills paid in full; truly reportable - and horrible -- I will never use these people again --- stay clear