HIDDEN COSTS AND CHARGES

I ordered 2 parcels from the USA and I paid over R1000 for each parcel - including express delivery. I was contacted by UPS last week regarding my parcel being scanned at customs and that I should receive my delivery this week. Today I get a call from Kirsten Clark saying that I there will be a customs charge of R202.00 for one of the parcels and that she will send me the invoice for payment before I get a delivery. This is totally unacceptable - no one informed me of customs charges - including my shipper and I feel that it was UPS's responsibility to inform me that there will be a customs charge beforehand. When I told this to Kirsten she gave me attitude telling me that its my responsibility to ask and that I should have cleared this with my shipper? UPS deals with this every day, so it was THEIR responsibility to inform me of this - its not my responsibility to ask if there are customs charges. <br> <br> I will NEVER use UPS ever again due their negligence and bad attitude! Don't use UPS - they are ***********! <br> <br>