Had to delete my previous review because their service is so bad.

I retract my previous review that commended UPS on their customer service. They're nothing but ****** - they sent me an invoice and made me pay to have my parcel released (mind you this invoice showed the customs form), and I paid within 30 minutes of receiving it. Customer service agent said I'll get my parcel today, and now they are coming back saying that it wasn't finalized with customs and now I must pay R1300 extra to have my parcel released. When I asked for documentation from customs, I got snotty attitude and no resolution.

Now I have to deal with both SARS and UPS, and I'm finding that SARS customer service is levels more helpful than UPS. Absolutely appalling.