Good Experience

Overall, I had a fairly positive experience with UPS for my recent parcel delivery from AliExpress to South Africa. The shipment was placed on 23 January 2024 and I opted for emergency shipping via FedEx. However, the supplier shipped the parcel via UPS instead, which initially caused some concern. On 25 January 2024, I received a call from UPS to confirm my email address and ID number for customs clearance in China. The parcel then flew to Dubai on 26 January 2024 and I received an email from UPS on 27 January 2024 with the invoice and custom fees to be paid. I promptly paid the fees using the provided paygate link and confirmed payment via email. The parcel departed from Dubai to Kempton Park on 28 January 2024 and arrived on 29 January 2024, where it was handed over to a third-party courier service called CourierIt. I made a phone call to follow up on the status of my parcel and was informed about the transfer to CourierIt. On 30 January 2024, the CourierIt driver delivered the parcel to my doorstep. Despite the initial confusion about the shipping method and the need for a few phone calls to follow up, I was overall satisfied with the service provided by UPS. The customs clearance process was well-communicated and the updates on the parcel's journey were timely. I would rate UPS 4 out of 5 stars for their service and would consider using their services again in the future.