KO
Krynauw O
1 reviews | Active since Sept 2025
02 Sept 2025, 13:11
Extremely lousy and tedious service!
I order from abroad all the time, and UPS is a really tedious service that I dread to use, but sometimes I have no choice. If you don’t follow up, you’ll wait weeks for your package. Nothing happens until you receive a quote for import duties costs, and even when you pay, expect to wait another week or so to get your package. I usually stay ahead of things and enquire before they send me my quote. DHL has a much smoother delivery system, and I feel as if American companies like FedEx and UPS do not care at all about providing reliable and smooth service. Use it if you have no other option, but expect a tedious process.
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United Parcel Services's replyOfficial
03 Sept 2025, 16:35 Dear Krynauw,
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We understand that timely delivery and smooth processing of import duties are extremely important, and we regret that your experience did not meet your expectations.
Your comments have been noted, and we are continuously working to improve our processes to provide a more efficient and reliable service for all our customers.
We truly appreciate your patience and diligence in following up on your shipments, and we hope to make your future experiences with UPS smoother.
Sincerely,
UPS Customer Service Team
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We understand that timely delivery and smooth processing of import duties are extremely important, and we regret that your experience did not meet your expectations.
Your comments have been noted, and we are continuously working to improve our processes to provide a more efficient and reliable service for all our customers.
We truly appreciate your patience and diligence in following up on your shipments, and we hope to make your future experiences with UPS smoother.
Sincerely,
UPS Customer Service Team
United Parcel Services's reply03 Sept 2025, 16:35
Official
Dear Krynauw,
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We understand that timely delivery and smooth processing of import duties are extremely important, and we regret that your experience did not meet your expectations.
Your comments have been noted, and we are continuously working to improve our processes to provide a more efficient and reliable service for all our customers.
We truly appreciate your patience and diligence in following up on your shipments, and we hope to make your future experiences with UPS smoother.
Sincerely,
UPS Customer Service Team
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We understand that timely delivery and smooth processing of import duties are extremely important, and we regret that your experience did not meet your expectations.
Your comments have been noted, and we are continuously working to improve our processes to provide a more efficient and reliable service for all our customers.
We truly appreciate your patience and diligence in following up on your shipments, and we hope to make your future experiences with UPS smoother.
Sincerely,
UPS Customer Service Team