Extremely Disappointed with UPS Service

I am extremely disappointed with the service I received from UPS regarding a critical shipment.

After noticing no updates on the online tracking, I had to contact UPS myself and spoke with Sello, He informed me that the payment was only processed today, even though a consultant supposedly followed up with me on the 27th. However, the payment was clearly made on the 26th, and no one contacted me on the 27th, as claimed.

To make matters worse, Sello had none of the information that was provided during my earlier interaction on the 26th, and my package is still not cleared.

This experience has left me extremely disappointed with UPS, and I am now advising our service provider to consider switching courier companies for South Africa.