Expensive fees and poor service.

I paid $305 for a delivery of a parcel Iim early October and the parcel has arrived in SA sitting in Kempton Park since the 31st of October 2025. I am dealing with Portia Fikile Makhanye who doesn't really respond to my calls. Tenyeko at reception answered my calls and assured me that my query avout my parcel will be escalated and still a could of says and this has not been action. Payment reference R78767SYLYC was given for import duty. Tracking number 1ZR***