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Dean P
1 reviews | Active since Jun 2024
14 Jun 2024, 11:59
DON'T USE UPS
I am writing this review to warn other customers not to use UPS, Their service is terrible. I purchased an imported item from a local supplier, on the 3 May 2024. The lead time given was 2 weeks, and to allow another week for customs. At the time of writing this review, it's the 14 June 2024 and we still don't have any resolution. The goods arrived on the 23 May 2024 and to this date, we still haven't received it. The tracking number provided says the same thing, goods are scanned daily and they are waiting for customs clearance. I would personally have used DHL
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Dean P's updateReviewer Update
24 Jun 2024, 14:57Good day
My follow up with UPS is shocking, This reply below was sent on the morning of the 19 June 2024.
Good day Dean
Thank You for your response,
Kindly note that we will investigate this clearance delay & will revert back.
Regards
Resolution desk
I have still not heard from them.
I have contacted UPS Kempton Park numerous times. They have given me so much of stress and
grief. According to them, It was sorted and meant to leave JHB airport on Friday, so my supplier could collect it from them, then it turned to Saturday morning. Only to be told on Saturday morning, Courier It is closed on weekends, no one answers their phones, even on a weekday. I spent 2 hours 30 mins outside courier it, waiting for my goods, only to be told at 13:00 that it never left JHB airport.
UPS is useless is an understatement. Words cannot describe the incompetance.
This morning, I spoke to a lady there and she could not tell me where it is. The tracking number
doesn't work. Staff there don't know where it is. I am looking to seek legal action against UPS and my supplier.
To date, my order was placed on 3 May 2024. Goods arrived in South Africa on the 23 May 2024. A month has gone by and it's still in Kempton Park, I guess I could have better results with our South African Postal Service.
My follow up with UPS is shocking, This reply below was sent on the morning of the 19 June 2024.
Good day Dean
Thank You for your response,
Kindly note that we will investigate this clearance delay & will revert back.
Regards
Resolution desk
I have still not heard from them.
I have contacted UPS Kempton Park numerous times. They have given me so much of stress and
grief. According to them, It was sorted and meant to leave JHB airport on Friday, so my supplier could collect it from them, then it turned to Saturday morning. Only to be told on Saturday morning, Courier It is closed on weekends, no one answers their phones, even on a weekday. I spent 2 hours 30 mins outside courier it, waiting for my goods, only to be told at 13:00 that it never left JHB airport.
UPS is useless is an understatement. Words cannot describe the incompetance.
This morning, I spoke to a lady there and she could not tell me where it is. The tracking number
doesn't work. Staff there don't know where it is. I am looking to seek legal action against UPS and my supplier.
To date, my order was placed on 3 May 2024. Goods arrived in South Africa on the 23 May 2024. A month has gone by and it's still in Kempton Park, I guess I could have better results with our South African Postal Service.
DP
Dean P's update24 Jun 2024, 14:57
Reviewer Update
Good day
My follow up with UPS is shocking, This reply below was sent on the morning of the 19 June 2024.
Good day Dean
Thank You for your response,
Kindly note that we will investigate this clearance delay & will revert back.
Regards
Resolution desk
I have still not heard from them.
I have contacted UPS Kempton Park numerous times. They have given me so much of stress and
grief. According to them, It was sorted and meant to leave JHB airport on Friday, so my supplier could collect it from them, then it turned to Saturday morning. Only to be told on Saturday morning, Courier It is closed on weekends, no one answers their phones, even on a weekday. I spent 2 hours 30 mins outside courier it, waiting for my goods, only to be told at 13:00 that it never left JHB airport.
UPS is useless is an understatement. Words cannot describe the incompetance.
This morning, I spoke to a lady there and she could not tell me where it is. The tracking number
doesn't work. Staff there don't know where it is. I am looking to seek legal action against UPS and my supplier.
To date, my order was placed on 3 May 2024. Goods arrived in South Africa on the 23 May 2024. A month has gone by and it's still in Kempton Park, I guess I could have better results with our South African Postal Service.
My follow up with UPS is shocking, This reply below was sent on the morning of the 19 June 2024.
Good day Dean
Thank You for your response,
Kindly note that we will investigate this clearance delay & will revert back.
Regards
Resolution desk
I have still not heard from them.
I have contacted UPS Kempton Park numerous times. They have given me so much of stress and
grief. According to them, It was sorted and meant to leave JHB airport on Friday, so my supplier could collect it from them, then it turned to Saturday morning. Only to be told on Saturday morning, Courier It is closed on weekends, no one answers their phones, even on a weekday. I spent 2 hours 30 mins outside courier it, waiting for my goods, only to be told at 13:00 that it never left JHB airport.
UPS is useless is an understatement. Words cannot describe the incompetance.
This morning, I spoke to a lady there and she could not tell me where it is. The tracking number
doesn't work. Staff there don't know where it is. I am looking to seek legal action against UPS and my supplier.
To date, my order was placed on 3 May 2024. Goods arrived in South Africa on the 23 May 2024. A month has gone by and it's still in Kempton Park, I guess I could have better results with our South African Postal Service.