Don’t ever use UPS parcel services

Don’t ever use UPS Parcel services! My daughter in the UK paid 46 pounds to have Xmas gift parcel express delivered to Joburg. Arrived at UPS Kempton Park on 19 Dec. Despite constant badgering, it emerges they have taken 5 days to refer the package to customs for release because it has hand cream in it. They after 3 days of calls revert they will refer it to the port authority “ today”.( 24 December). Note- not “ sorry, we slipped up” , , not “ urgently” - but “today”. No concern, no customer awareness, no cognisance of the premium of around R 1000 paid to ensure timely delivery. Who runs this show? What kind of culture is instilled? There are many other good courier companies. Never use UPS!