Donot try and phone UPS Johannesburg

Whennyour parcel must be delivered they send a message on the tracking system that says UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. This is not true. No sms, email or phonecall was made. When you phone them you wait up to 18minites for an agent and then rather hang up. This is poos service