DO NOT USE THIS SERVICE

I wish I could leave zero stars.

What an absolute nightmare. I ordered an item from Germany 2/06/2023 (Friday) and payed for express shipping. UPS international did their job, it was shipped by the Wednesday and tracking showed I would receive my item 09/06/2023.

I only received my shipment today 30/06/2023 12pm.

This is after more than 20 phone calls where I had to endure being on hold and numerous emails. If only the wait was all. I also had to pay double the value of my item to UPS . Besides the shipping fee which I expected I had to 3 separate fees to UPS to get my item. My item was only R750, in total in total I payed R3000 half of which was charged by UPS ( the rest was customs and duty tax).

I engaged with UPS asking about transparency and an explanation for the fees I was just told these are the fees just pay them . Fine I relented out of desperation ( the item I needed was for my newborn child - so yes desperation was a factor I just had to play by their unreasonable rules).

Even after I payed for all the fees it still took them 4 days to deliver my item . The reason it took so long I was told was that agent I had communicated with FORGOT to send the order that my item was all payed up and therefor should be delivered. So had I not take the time to call them I still would not have my item . Only one person the final agent had the decency to apologize saying he will immediately make sure it gets delivered and he comp****. It took one day after that to get my item.

I am not articulate enough to write this review in a manner that could capture the anguish and emotional roller coaster that this company made me go through.

They just want money , even if they did not serve you.