Disgusting Service

Dear Sir / Madam,

I am writing to you to raise an issue about: Delivery

The issue that I have experienced was: Good Day

My brother sent my son a parcel from the UK to SA for Christmas, upon tracking this parcel everyday . The parcel was collected with a very detailed commercial invoice and the waybill with sending and receiving address being correct was sent. Your collections collected this parcel and did not mention that anything was short or the box needed a UPS label of some sort. This mentioning my brother arranged the collection telephonically with UPS and PAID over 200POUNDS FOR THIS. NO ONE FROM UPS CONTACT THE SENDER OR ME THE RECEIVER TO SAY THERE IS A PROBLEM AND ARE RETURNING THE PARCEL. After I sent many emails over the week-end where LEBO in SA rep**** to me this morning and my brother in the UK spending over 3 HOURS PHONING UPS found out that the parcel will be returned because of a LABEL!!!!! HE NOW HAS TO REBOOK THE COLLECTION AND PAY AGAIN WHICH IS NOT POSSIBLE AND WAIT A MONTH FOR HIS REFUND. NO ONE WAS WILLING TO ASSIST. I have dealt with UPS in SA and have NEVER had such terrible service in my life before that why we chose UPS however now the opposite. It occurred on: 9/12/2020

This meant that My SON is not receiving has Christmas present which would have been his only one. SHOCKING