SG
Shaun G
1 reviews | Active since Feb 2013
11 Jan 2021, 15:46
Disgusting customer service
This is getting ridiculous, my parcel has been cleared of customs and is sitting at UPS office in Jhb.
The send me an invoice that I have to pay before I will get my parcel, the invoice is more than I paid for the package in the first place. Every online calculator has given me a value FAR below what they are trying to invoice me for, trying to get a hold of their customer service. It's damned near impossible, they don't answer their phones, don't respond to emails.
I really cannot believe this complete lack of service and clarity, I will never order from Amazon again because of the service from UPS
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Replies (5)SG
Shaun G's updateReviewer Update
11 Jan 2021, 16:05I have been waiting on the phone for a customer representative for over 40 minutes now, absolutely no answer.
SG
Shaun G's update11 Jan 2021, 16:05
Reviewer Update
I have been waiting on the phone for a customer representative for over 40 minutes now, absolutely no answer.
SG
Shaun G's updateReviewer Update
12 Jan 2021, 08:17I have tried option 1 and option 2. Option 1 gets me to an agent, and they transfer me to option to. I managed to get through to Fikile yesterday and she agrees that the invoice is a mistake as the terms of payment are F/D. I have paid Amazon already for all duties and taxes and import fees and now you're trying to bill me the exact same amount all over again,
SG
Shaun G's update12 Jan 2021, 08:17
Reviewer Update
I have tried option 1 and option 2. Option 1 gets me to an agent, and they transfer me to option to. I managed to get through to Fikile yesterday and she agrees that the invoice is a mistake as the terms of payment are F/D. I have paid Amazon already for all duties and taxes and import fees and now you're trying to bill me the exact same amount all over again,
SG
Shaun G's updateReviewer Update
12 Jan 2021, 08:25And neither Lebo or Bryan Prince has responded to my query via email showing them the invoice from Amazon that I have already paid. This is absolutely ridiculous! F/D mean Freight Domicile, "F/D - Freight Domicile. Shipper pays both Shipping Charges and Duties & Taxes."
SG
Shaun G's update12 Jan 2021, 08:25
Reviewer Update
And neither Lebo or Bryan Prince has responded to my query via email showing them the invoice from Amazon that I have already paid. This is absolutely ridiculous! F/D mean Freight Domicile, "F/D - Freight Domicile. Shipper pays both Shipping Charges and Duties & Taxes."
SG
Shaun G's updateReviewer Update
12 Jan 2021, 09:00Ok Bryan has finally admitted to UPS mistake via email, but the consultants keep trying to transfer me and no one answers. It's been 45 minutes now and NO ONE ANSWERS!!!
SG
Shaun G's update12 Jan 2021, 09:00
Reviewer Update
Ok Bryan has finally admitted to UPS mistake via email, but the consultants keep trying to transfer me and no one answers. It's been 45 minutes now and NO ONE ANSWERS!!!
SG
Shaun G's updateReviewer Update
12 Jan 2021, 09:07I am going to keep a running commentary going on here, so that the public knows the terrible service this company provides, one consultant tells me the package isn't there, the another consultant says it is in the depot. Christelle/Crystal just called me to assure me that the package will be delivered today and I will receive a call from operations this morning. So let's wait and see if this saga continues.
SG
Shaun G's update12 Jan 2021, 09:07
Reviewer Update
I am going to keep a running commentary going on here, so that the public knows the terrible service this company provides, one consultant tells me the package isn't there, the another consultant says it is in the depot. Christelle/Crystal just called me to assure me that the package will be delivered today and I will receive a call from operations this morning. So let's wait and see if this saga continues.