Disgusting, appalling and pathetic treatment of customers

UPS's treatment of me as a customer has been downright disgraceful. I had to give them a star just to share my absolute disgust. Let's start with the fact that I paid for express shipping from China to South Africa. Yet, after six days, not a single update on my package. I tried contacting them countless times, but it was like talking to a brick wall. Finally, after a whole week, they bothered to scan the package. Now, it's in South Africa, gathering dust in their warehouse, but here's the kicker – it was released even without my ID or importers code- how did this happen? Every other courier service manages to inform customers about customs procedures, but not UPS. My package arrives with a 'Initiated contact, awaiting payment' status, yet surprise, surprise, no actual contact from them. I wasted hours on pointless phone calls and emails, including reaching out to their head office in the USA. I was asked by the agent to wait to which she returns after 30 minutes to tell me she couldn't get ahold of them and dhe can't help me as the item hasn't been shipped to or from The USA. If their own people can't get a response, what chance do customers have? Turning to Facebook was equally futile, with the same useless canned responses. The sheer incompetence and lack of professionalism are mind-numbing. UPS-can you please provide me with the necessary customs details now so I can pay and get my package. This entire ordeal has been an absolute nightmare, and I deeply regret ever choosing UPS. They don't deserve anyone's business with this level of disrespect for customers.