DEPLORABLE SERVICE

We paid a significant amount to ship a parcel to the Netherlands from Johannesburg. We have an account with UPS, and our collection address is pre-loaded on the system. After several unsuccessful attempts to get hold of someone telephonically, I emailed to find out why they didn't collect the parcel on the day it was supposed to. A lady rep**** that our collection address was invalid and that I should fill up another form (besides the multiple ones you have to fill and print upon placing an order with them).

1) The address is PERFECT, and it's the same address we use every single time we send a parcel with UPS. 2) No contact attempt was made from UPS to let us know about this "issue". 3) No one has offered an apology on behalf of the company.

UPS will most likely delay our parcel's delivery. We are using UPS because they can guarantee a delivery time, and they used to be a reputable courier company with high-quality standards. Not anymore. I don't think the international HQ is supervising them because this level of service and entitlement is unacceptable. If your system is not working correctly, make sure you communicate with your customers to get the information you need, but be proactive and apologetic about it instead of ****y and unhelpful.

I have asked for an email address of a Manager from UPS Customer Service and they have ignored this request twice. They are unwilling to help, rude, and ***********.