KM
Katlego M
1 reviews | Active since Aug 2023
21 Jul 2025, 16:46
Delayed delivery with no explanation 😒
My order was supposed to be delivered on the 14th July 2025, till to date I haven't received my order. To make matters worse, when I attempt to track shipment of my order it reads" information not available". I am so disappointed as this is a reputable company, I did not expect such subpar service.
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United Parcel Services's replyOfficial
30 Jul 2025, 15:25 Dear Katlego,
Thank you for bringing this to our attention. I truly understand how frustrating and disappointing this experience must be, especially when expectations aren’t met and communication is lacking. Please accept our sincere apologies for the delay and the inconvenience caused.
We are currently investigating the status of your shipment and why the tracking information is unavailable. Our goal is to provide clarity and a solution as quickly as possible.
In the meantime, could you kindly share your tracking number or order reference so we can escalate this matter and prioritize a resolution?
We value your trust and are committed to making this right. Thank you for your patience and understanding — we will be in touch shortly with an update.
In the meantime, could you kindly share your tracking number or order reference so we can escalate this matter and prioritize a resolution?
We value your trust and are committed to making this right. Thank you for your patience and understanding — we will be in touch shortly with an update.
Warm regards,
Customer Service Representative
Customer Service Representative
United Parcel Services's reply30 Jul 2025, 15:25
Official
Dear Katlego,
Thank you for bringing this to our attention. I truly understand how frustrating and disappointing this experience must be, especially when expectations aren’t met and communication is lacking. Please accept our sincere apologies for the delay and the inconvenience caused.
We are currently investigating the status of your shipment and why the tracking information is unavailable. Our goal is to provide clarity and a solution as quickly as possible.
In the meantime, could you kindly share your tracking number or order reference so we can escalate this matter and prioritize a resolution?
We value your trust and are committed to making this right. Thank you for your patience and understanding — we will be in touch shortly with an update.
In the meantime, could you kindly share your tracking number or order reference so we can escalate this matter and prioritize a resolution?
We value your trust and are committed to making this right. Thank you for your patience and understanding — we will be in touch shortly with an update.
Warm regards,
Customer Service Representative
Customer Service Representative