CUSTOMS FAILURE

Goods arrived in South Africa on 23 August 2017. Provided the correct Customs Code and VAT Number. Customs claim the code was incorrect and not registered on the SARS system. UPS did not call to inform me. I had to call UPS repeatedly. Eventually I provided proof of VAT and Customs registration. Still not approved. Eventually I called UPS and found out from another person that the SARS letter did not state IMPORTER and EXPORTER. We provided my personal details and ID number with new supplier paperwork and it was still not processed. We reverted to SARS to get a letter WITH THE SAME CUSTOMS CODE ON IT STATING IMPORTER AND EXPORTER ON IT. Provided this to UPS on 28 August 2017. Still no feedback. Called UPS 10:50 29 August 2017 and still no Feedback and now the online system is down. The goods took 6 days to ship from the USA and we are on 7 days trying to clear customs. This is beyond poor service. To make things worse ALL MY REQUESTS TO SPEAK TO A SUPERVISOR OR MANAGER WERE REJECTED / IGNORED.