COMPLAINT

First of all I don’t understand the star logic, there should be an option for below the star.

My parcel was supposedly scanned into the UPS Kempton Park warehouse on the 5th of April, whereas there is an update from my supplier website that says on the 4th of April UPS initiated contact with me for clearance Information, which never happened, so 5 days after my parcel arrived in Kempton Park I still do not have it, the status has not changed and I don’t have a clue on what is happening, and also the timeline of the express shipment is way overdue. This is literally the last time I am using UPS. Where on earth is my parcel and why hasn’t it been delivered already?! I called them this morning and I held for over 10 minutes without actually speaking to anyone. For the amount of money we spend on international shipments, this is really Absurd, completely ridiculous and unprofessional