Cash client (no account with them) However handing me over for amounts months ago that I was never even informed of! They always request payment prior to delivery for service fees ect, how is this even possible?

I am pretty frustrated right now.

To make a very long story short, I cannot get hold of UPS. The "call us" number listed on their site is ***but when you phone them they say this is Modaco and not UPS. There is someone that never seems to be in and even when leaving messages nobody phones back!

I am furious, after according to them getting a parcel in Feb then parcel was delivered and there is an amount outstanding (not sure how they deliver without payment since I am not a client) and since has been handed over, funny enough to the company that gets reached when phoning for UPS...

I was NEVER made aware in all these months (now September) of an outstanding amount, not my email nor phone call! First thing I EVEN heard of this outstanding invoice (that at this moment I still have not seen and have been trying since yesterday to get from this company I was handed over to (with the same number as the UPS contact us number), so I honestly still have no idea what on earth, after numerous phone calls, is going on...

The only parcel I recall receiving (but honestly can not remember when) and that I do not have an invoice for and did not pay for was with a delivery few months ago (I have received a few shipments via UPS so can not for sure tie this up, but all that can make sense) the courier delivered my parcel, I SPECIFICALLY ASKED THE DRIVER IF THERE IS NOTHING TO PAY, HE REP**** THAT HE DID NOT RECEIVE AN INVOICE THEREFORE I OWE THEM NOTHING... So with this in mind I presumed that AS HE SAID nothing is owed as I know they NEVER deliver goods without payment as with all the couriers I use, and he always tells me what I owe and I swipe my card on site prior to receiving the goods, so it makes sense that since he delivered and specifically told me that HE DID NOT GET AN INVOICE OUR OUTSTANDING AMOUNT FOR ME, it would be safe to say that I would not owe anything.

now presuming this is the incident they are referring to and even if not this one... Months later I get a company for debt counseling, phoning me telling me I HAVE BEEN HANDED OVER!! Imagine my shock! I have never (not even once) been contacted by UPS to request payment, nor have I received any form on invoice (to this date) and nobody has phoned me to inform me from UPS.

How do you HAND OVER SOMEONE for an outstanding amount without actually informing the person that they owe money!!! Was I supposed to SMELL this somehow since FEB?????

Now I am actually trying my best to find out what is going on, from trying to phone asking reception for the invoice to be send at the debt company, and trying high and low to find contact details to actually speak to a manager or person AT UPS! But this seems to be an impossible task.

If I leave it though I will probably get blacklisted for a stupid R300 and still have no clue as to what where why I owe this and still no invoice to provide more details towards this mystery amount that I owe them...

Can I also now handover clients previously dealt with when I feel like my budget is running low and claim they owe amounts? Since I do not have an invoice and more details this is my only conclusion! You CAN NOT phone a person saying they are handed over and need to pay X amount and then not provide then with the invoice and details.

I want an actual UPS team leader or manager to give me a call and explain how the above is possible, not the Monaco debt collectors as they are clearly just as unreliable since I have phoned in and left messages since yesterday and still have not received any further info regarding this...