Broken and inefficient systems mean one more lost customer.

After a year of UPS has delayed nearly EVERY delivery (averaging 1-2 per month). Despite having my contact information, they fail call me for customs clearances or apply the importer's code I have provided them, despite assuring me each time that they can keep the code on record.

Nearly every shipment has been delayed. I will not be using UPS anymore for my business and would not recommend them for any shipping. They are completely disorganized with very broken and/or antiquated systems that are completely incapable of providing an effective and efficient service.