Botched delivery (twice!)

First time package was received from Netherlands. UPS could not obtain Customs clearance (for a watch!) and did not make the effort to contact me to obtain the original invoice. They returned the package to the Netherlands! When it arrived a second time, they again required info but did not speak to me. If I had not enquired about tracking online they would still be waiting for my ID nr!! Utterly useless! I then paid the import duty and they confirmed payment. When the driver arrived (without prior notice) he apparently left because he could not obtain payment for import duty which had been confirmed PAID!! HE could also not phone me but opted to rather leave without delivery. For all I know he was never there to deliver. When I phoned the office and spoke to Nomsa and Fikfile, I had to phone back twice in 2 hours as they do not return phone calls! Eventually they admitted it was their fault for not communicating with the driver and telling him duties had been paid BUT THEY WOULD NOT RECTIFY THEIR OWN ERROR AND ARRANGE DELIVERY. They would only accomodate me the following day. I will never ever make use of their useless service again!