Bad Staff, bad service

Patricia Loubser, very rude person. However that is not the problem, she phoned me on the 12th Dec to say she needs to send me the invoice for customs clearance, I paid the same day and sent back to her the POP requesting confirmation she received it, asked her again on Wed, no response, then Thursday 14th get a phone call again from someone else saying they need to send me an invoice, I told them I paid on the Monday already. I phoned today 15th to see what is happening and I get transferred to Partrica, as I am talking to her she transfers me to someone else but actually just cuts me off. I eventually talk to someone else that says my payment is all in order. Then just after they close for the weekend I get this: Documentation required for import is incomplete or missing. We are working to obtain this information. And then the worst part, I get a new tracking number that says my package which is supposed to be delivered to Joburg today, is going to be sent to Ermelo of all places or back to sender. We only talking about a half a million rand worth of shipping here inc the fees I had to pay for customs. Best part, there were 2 shipments, first one came through quick, now the last one has this issue, its simple the supplier sent through a commercial invoice, UPS handles the rest of the documentation so I dont have a clue what docs are missing. Useless customer support.