Bad service - Still waiting for my parcels after 2 weeks

<p>I must say this is one of the worst customer service experience I have ever encountered.</p> <p>My parcel has been by UPS Kempton Park warehouse for 2 weeks and never been notified what would be the holdup. When I call in, they tell me there is missing documentation. Okay cool, I send them whats missing and wait another 5 days without progress.</p> <p>This would go until I have to call in again and ask for progress again and again. Only then, they tell me I need to send more documentation. I send documentation ********** who never responds my emails, never updates me on the progress. It is very frustrating and unprofessional. </p> <p>I am very disappointed with the lack of customer service as I have been using their services alot but I have not been in such a predicament before. </p>