Bad service from delivery drivers and call center agents

Made an order from Ted Baker and got notification for delivery charges from UPS SA, they then communicated a delivery date which they did not deliver on. The excuse upon calling them was that the driver tried calling me and decided to turn back when my phone was engaged. Meanwhile my complex and unit number was given to them to gain access through the complex security. On email their reason for "exception" was that my delivery address was incomplete. Delivery agent said I need to call the driver to give them my access code for entry to the complex the next day. Deliveries are supposed to be done at minimal effort for the customer; with this company their drivers and call center agents take short cuts. For the exorbitant delivery fees they charge; their service is ridiculously poor.