IS
Ian S
1 reviews | Active since Apr 2017
16 Jul 2025, 05:51
Bad service and lost package
Bad service, where is my order? It's lying in your store for many days now. When do I get my delivery 1Z56F***
Helpful (0)
Replies (2)0
Replies (2)
United Parcel Services's replyOfficial
16 Jul 2025, 09:50 Good day Ian,
Thank you for your message, and we sincerely apologize for the frustration caused by the delay in your delivery. Your shipment is currently pending customs release, which has unfortunately caused a delay on our side. We understand how inconvenient this is and appreciate your patience while we work to resolve it.
Please note that your parcel has already been handed over to the relevant customs agent, and they have been requested to send you the invoice and payment link required to process the release.
You will be contacted shortly with the necessary documents to finalize this. Should you not receive them within the next [24] hours, please feel free to contact us directly so we can follow up on your behalf.
Once again, we apologies for the inconvenience and assure you we are doing our best to speed things up.
Kind regards,
Customer Service Team
Thank you for your message, and we sincerely apologize for the frustration caused by the delay in your delivery. Your shipment is currently pending customs release, which has unfortunately caused a delay on our side. We understand how inconvenient this is and appreciate your patience while we work to resolve it.
Please note that your parcel has already been handed over to the relevant customs agent, and they have been requested to send you the invoice and payment link required to process the release.
You will be contacted shortly with the necessary documents to finalize this. Should you not receive them within the next [24] hours, please feel free to contact us directly so we can follow up on your behalf.
Once again, we apologies for the inconvenience and assure you we are doing our best to speed things up.
Kind regards,
Customer Service Team
United Parcel Services's reply16 Jul 2025, 09:50
Official
Good day Ian,
Thank you for your message, and we sincerely apologize for the frustration caused by the delay in your delivery. Your shipment is currently pending customs release, which has unfortunately caused a delay on our side. We understand how inconvenient this is and appreciate your patience while we work to resolve it.
Please note that your parcel has already been handed over to the relevant customs agent, and they have been requested to send you the invoice and payment link required to process the release.
You will be contacted shortly with the necessary documents to finalize this. Should you not receive them within the next [24] hours, please feel free to contact us directly so we can follow up on your behalf.
Once again, we apologies for the inconvenience and assure you we are doing our best to speed things up.
Kind regards,
Customer Service Team
Thank you for your message, and we sincerely apologize for the frustration caused by the delay in your delivery. Your shipment is currently pending customs release, which has unfortunately caused a delay on our side. We understand how inconvenient this is and appreciate your patience while we work to resolve it.
Please note that your parcel has already been handed over to the relevant customs agent, and they have been requested to send you the invoice and payment link required to process the release.
You will be contacted shortly with the necessary documents to finalize this. Should you not receive them within the next [24] hours, please feel free to contact us directly so we can follow up on your behalf.
Once again, we apologies for the inconvenience and assure you we are doing our best to speed things up.
Kind regards,
Customer Service Team
IS
Ian S's updateReviewer Update
16 Jul 2025, 10:23So they sent me a non working link, it says cod required. What does it mean even? Nothing happens when I click on it. How must I proceed to get my parcel delivered, must I collect/wait/pay...????the seller stated delivery is Free fort he buyer. Your platform is very bad to get help and any assistance. Your AI is so useless, it needs some real people intelligence to help their customers sort out issues. In the past one could pick up a phone and speak to a human, now you get nowhere with your stupid AI service. Pathetic system
IS
Ian S's update16 Jul 2025, 10:23
Reviewer Update
So they sent me a non working link, it says cod required. What does it mean even? Nothing happens when I click on it. How must I proceed to get my parcel delivered, must I collect/wait/pay...????the seller stated delivery is Free fort he buyer. Your platform is very bad to get help and any assistance. Your AI is so useless, it needs some real people intelligence to help their customers sort out issues. In the past one could pick up a phone and speak to a human, now you get nowhere with your stupid AI service. Pathetic system