Bad service

I send my ozone generator with a friend to Canada for repair. Longevity Resources send it back via UPS who cleared it as normal even after I provided them with a copy of an invoice in 2003 when I bought it, as well as with a copy of the invoice for repair and a warranty copy, all from Longevity Resources. This all were not good enough for them and they cleared the parcel as normal, which mean that I had to unnecessary pay VAT on it. There is no logic in their actions and I will never make use of their services in feature and will definitely not recommend them.